Contact Us
Have a question about one of our reviews, a correction to flag, or feedback on how we cover US online casinos? We're here to help. Use the details below to reach the Real Money Casino editorial team.
Reach the Editorial Team
The best way to contact us is by email at [email protected]. We review all incoming messages and aim to respond within 48 hours on business days. If your query is time-sensitive, please include a clear subject line so we can prioritise it.
What We Can Help With
- Review feedback — if you've noticed something outdated or inaccurate in one of our casino write-ups, let us know. Reader input helps us keep our coverage current.
- General questions — not sure how a bonus works or what a wagering requirement means? Drop us a line and we'll point you in the right direction.
- Responsible gambling concerns — if you or someone you know needs support with gambling-related issues, we can point you toward the right resources. You can also visit our responsible gambling page for immediate guidance.
- Partnership or press enquiries — for commercial or media enquiries, please email us with full details and we'll pass your message to the right person.
- Technical issues — if something on the site isn't working as expected, a brief description and screenshot (where possible) help us fix it faster.
What We Are — and Are Not
Real Money Casino is an independent comparison and review site covering licensed online casinos available to US residents. We research and evaluate casinos; we are not a casino operator ourselves and cannot access your account, process withdrawals, or resolve disputes with casino platforms directly.
If you have an unresolved issue with a casino, your first step should always be that casino's own customer support. If the issue remains unresolved, the relevant state gaming regulator for your location is the appropriate escalation point.
For background on how we work and who we are, visit our About Us page.
Corrections and Editorial Standards
We take accuracy seriously. Our reviews are researched and fact-checked, but casino offers, terms, and regulations can change. If you spot information that no longer reflects a casino's current offer or terms, please email us with the specific detail and a source where possible. We will review and update the relevant page promptly.
We never accept payment to alter editorial ratings or rankings. Our terms and conditions explain the commercial relationships that support this site and how they are kept separate from editorial decisions.
Response Times
| Type of enquiry | Expected response |
|---|---|
| General questions and feedback | Within 48 hours (business days) |
| Corrections and factual updates | Within 48–72 hours (business days) |
| Commercial and press enquiries | Within 5 business days |
| Responsible gambling referrals | Same day where possible |
Need Responsible Gambling Support Now?
If gambling has stopped being enjoyable or is affecting your finances, relationships, or wellbeing, please don't wait to reach out to a specialist organisation. The National Problem Gambling Helpline is available 24/7 at 1-800-522-4700 and offers confidential support by phone, text, and chat. Our responsible gambling page lists further resources and tools available to US players, including self-exclusion programmes and deposit limit options.